Frequently Asked Questions
Everything you need to know about shopping with Presets.
How do I receive my digital presets after purchase?
Once your payment is confirmed, you will receive an email containing a secure download link. You can also access your downloads at any time through your account dashboard under the 'Downloads' section.
What software do I need to use your presets?
Our presets are compatible with Adobe Lightroom Classic, Lightroom CC, and the free Lightroom Mobile app. Please check the specific product description to ensure compatibility with your version.
Can I get a refund if I am not satisfied?
Due to the nature of digital products, we generally do not offer refunds once a file has been downloaded. However, if you experience technical issues or are unhappy with the results, please contact our support team and we will do our best to assist you.
Do you offer international shipping for physical goods?
Yes, we ship our physical merchandise worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the selected shipping method.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are the presets one-time purchases?
Yes, all our presets are one-time purchases with no recurring subscription fees. Once you download them, they are yours to keep and use forever.